Cancellation & Refund Policy

1. What you pay for

Every QR generator, document tool, calculator, the browser-only payment tracker, and free accounts cost nothing. The Pro plan is an optional subscription sold through Dodo Payments, our merchant of record, at ₹149 per month or ₹1,499 per year with GST included, as shown on the pricing page. Dodo charges each renewal to the payment method you choose at checkout and emails your invoice.

Your first Pro subscription starts with a 14-day free trial. You add a payment method at checkout and pay ₹0 that day; your first payment is taken when the trial ends. Cancel during the trial and you are never charged. The refund window below counts from that first payment.

2. Cancelling Pro

Cancel at any time from the payment tracker: Settings → Plan → Cancel subscription. Renewals stop straight away and you are not charged again. Pro stays active until the end of the period you already paid for, then your account moves to the free plan. Your invoices, clients, and payment records stay in your account.

If you can't sign in, email support@proupiqr.in from your account's email address and we will cancel the subscription for you.

3. When we refund

• Within 7 days. If Pro isn't right for you, ask within 7 days of your first Pro payment, or of a yearly renewal you meant to cancel, and we refund that payment in full.
• Mistaken charges. A duplicate charge, or a renewal charged after you cancelled, is refunded in full.
• Pro didn't turn on. If you were charged but Pro did not switch on and we can't fix it within three working days, we refund the charge in full.
• Other cases. Outside these cases, we don't refund part of a month or year that has started, because you can cancel at any time before a renewal and keep Pro until the period ends.

4. How to ask for a refund

Email support@proupiqr.in from your account's email address with the date and amount charged, and the payment ID from Dodo's receipt email (it starts with pay_) if you have it. We reply within two working days. Approved refunds are issued through Dodo Payments to the original payment method; banks usually show them within 5–7 working days.

5. Failed renewals

If a renewal payment fails, you are not charged for it. Dodo Payments retries the payment and emails you to update your payment method (Settings → Plan → Manage billing), and Pro stays on for up to 7 days in the meantime. If the payment still fails, your account moves to the free plan; nothing is deleted.

6. Payments your clients make to you

Pay links and QR codes send money directly from your client's UPI app to your UPI ID. Pro UPI QR never receives, holds, or refunds those payments, and takes no commission on them. For a wrong, failed, or disputed payment, the payer should contact you or their bank, and you can contact your bank or UPI app.

7. Hardware

We don't sell physical products. Our product guides link to sellers on Amazon.in, who handle orders, delivery, returns, and refunds for those products. See the shipping & delivery policy.

8. Contact

Questions about a charge? Email support@proupiqr.in or see the contact page. Plan terms are also in section 10 of the terms of service.